FAQ
General questions
Are Losoki products made in the USA?
Yes. All Losoki products are manufactured in GMP-certified facilities in California and ship from our warehouse in Cypress, CA.
How should I take Losoki supplements?
Follow the directions on each product label. Most products are taken once daily with food. If you are pregnant, nursing, taking medication, or have a medical condition, consult your healthcare provider before use.
Are your products third-party tested?
Yes. Every batch is tested by an independent lab for identity, purity, and potency.
Shipping questions
How long does shipping take?
Orders placed before 3:00 PM PT (Monday–Friday) ship the same day. Standard delivery takes 3–4 business days; Economy delivery takes 5–8 business days. You will receive a tracking link by email once your order ships.
Is shipping free?
Yes, on U.S. orders of $29.90 or more. Orders under $29.90 ship for a flat $5.95.
Do you ship internationally?
We currently ship within the United States only.
Returns questions
Can I return or exchange a product?
Because supplements are consumable goods, all sales are final and we do not accept returns or exchanges once an order has shipped.
What if my order arrives damaged, defective, or incorrect?
Email us at michael@losoki.com within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a refund.
Can I cancel my order?
Orders can be cancelled within 1 hour of purchase. After that they are sent to our warehouse and cannot be cancelled.